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Through the COVID-19 pandemic, the world has become increasingly virtual - and we know how overwhelming using technology can be. Our volunteer-based Tech Support Team is here to support you with any tech issues you may be experiencing. Support is available remotely, over Zoom or over the phone, depending on what you are comfortable with. Our team can help with any technology issues that may come up, including addressing specific concerns, and teaching new skills. There is a limit of one tech issue or learning topic per session, to ensure all clients are able to get the support they need. 

We are able to offer tech support in:

  • English

  • Farsi

  • French

  • Arabic

  • Greek

Please note that as this is a new program, we are learning

and improving as we go. We appreciate your

understanding, and we welcome your feedback! 

Examples of areas of support that we provide include:

  • Phone basics

  • Computer basics

  • Tablet basics

  • Downloading and using apps

  • Connecting to wireless internet (wifi)

  • Scheduling online appointments

  • Using Google and the Internet

  • Ordering online 

  • Troubleshooting (i.e. "something has gone wrong! It is not working properly!")

  • Internet safety

  • Using Zoom

  • And more!

Is this your first time requesting support through our Tech Support Program?

Please fill out the Intake Form by clicking on the following link: https://forms.gle/23jpoaEaBeqHCFpt9

or 
 

Calling us at (604) 984-6009

Have you already filled out an intake form and received your first support session?

 

Welcome back! Please fill out the Tech Support Request Form by clicking on the following link:

https://forms.gle/VLv4qpCRr3fJAawH8

 

or 
 

Calling us at (604) 984-6009

Technology Resources for You

Created by our Tech Support Team

Click on any of the resources below to access them.

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